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Our website address is: https://mapulalodge.co.bw.
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DEPOSITS
A booking is only held on tentative basis until a non – refundable deposit is received.
CONFIRMATION
Booking and confirmation shall be in writing. 25% deposit is due in order to confirm a reservation. The balance of the payment should be within 30 days. If the travel period is less than 30 days, then the full payment is required.
CANCELLATION
Cancellation of all bookings must be in writing and only effective on receipt of the written notification. If you cancel prior to 8 weeks before arrival, any payment will be credited. If your cancellation is made after due date for full payment of your tour fare. Charged will be levied. The scale of charges, expressed as a percentage of the given accommodation price, is as follows:
Cancellation fees
- Less than 8 weeks’ notice – 25% forfeited
- Less than 4 weeks’ notice – 50% forfeited
- Less than 2 weeks’ notice – 75% forfeited
- Less than 1 week notice – 100% forfeited
WILD ANIMALS
Attacks by wild animals are unlikely, but no safari into Africa wilderness can guarantee that this will not occur. Neither the company, nor its employee, nor its agent can be held responsible for any injury or accident on the safari.
RESPONSIBILITY
Neither the company nor any person acting for, through or on behalf of the company shall be liable for any loss or damage whatsoever arising from any causes whatsoever and without restrictions the generality thereof.
Mapula lodge shall particularly not be responsible for loss or damage arising from or caused by delayed sickness, injury or death or whether, occasioned by negligence or not.
The same account in the event of any tour being rendered impossible, illegal or inadvisable by weather, strike, war, government, or interference or any other cause whatsoever. The extra expenses incurred as a result thereof shall be responsibility of the clients.
PHOTOGRAPHY
The company reserves the right without further notice to make use of photograph or film taken on the safari or in the camp by our staff for general publicity purposes, without payments or permission. We guarantee that no photographs of compromising nature will be made public.
CHANGES TO SCHEDULE
Although every effort is made to adhere to schedule it should be borne in mind that the company reserves the right, and in fact obliged, to occasionally changes route on safaris as dictated by changing conditions. Such conditions may be bought on by seasonal rainfall and or other unforeseen circumstances.
REFUNDS
Whilst the company uses its best endeavors to ensure that all anticipated activities are available as planned, there shall be no claim of any nature against the company for a refund, either in the whole part, if any execution / activity is unavailable or the guest / passenger was unable to use the service.
INSURANCE
Clients are strongly recommended to ensure that they are covered by insurance, relative to medical costs, cancellation charges and personal accident prior to departure from their country of domicile.
AIRLINE CLAUSE
The STO agrees to always use Major Blue Air (MBA) as the carrier in relation to the charter of its customer or [passengers irrespective of whether the carrier is using own Aircraft or an Aircraft belonging to the third party.
However in the case that the carrier is unable to charter STO customers or passengers for any reason whatsoever, the STO have the right (at its own cost) to make alternative arrangement for customers or passengers. The carrier’s inability in terms of this clause shall not be constructed as a breach of the agreement by the carrier for as long as the inability is not due to negligence of the Carrier.
As a result of the exclusivity provided to the carrier in terms of this agreement more specifically mentioned above, the carrier acknowledges the importance and volume of Business support by customers or passengers of the STO to arrange alternate transport to the customers or passengers of the STO, which assistance will be done in good faith and failure to do so will not constitute a breach of the agreement.
The costs of arranging alternate transport as envisaged above shall be the account of STO and shall be paid directly to the other carrier company that is providing the alternative transport to the customer or passengers of the STO.
In the event of changes in programs and schedules due to airline delay etc., resulting in total or partial cancellation of bookings or any additional service rendered. Mapula Lodge shall be in no way liable for cost arising from such changes and delay. In such an event normal cancellation policy applies.
SPECIAL DIET
Guest requiring special diets are advised to inform Mapula Lodge in advance of their arrival.
CONSENT
The payment of the deposit or any other partial payment for a reservation on a safari construes consent to all provisions of the conditions and general information contained in the company’s Information.
MALARIA
Please note that you will be entering infested area. Prevention is better than cure so [please consult your physician for the correct medication.
DOMICILIA AND NOTICES
For all purposes this Agreement including, but not by way of limitation, the giving of any notice, the making of any communication and the serving of any process, the parties respectively choose domicile citandi et executandi (domicile) as follows –
Mapula Lodge GIPS Centre, Block 6, P O BOX 1299, Gaborone
The Company: 57 St Monica Street, Hartbeespoort, North West Province
DIPLOMATIC TAILOR – MADE TOURS
Each of the parties, by written notice to the other, shall be entitled from time to vary its domicile for to any other address, provided that such address may not be a poste restante.
Any notice given and communication or payment made by either party to the other (the addressee’s domicile for the time being, shall be presumed, until the contrary is proved, to have been received by the addressee at the time of delivery; is posted by prepaid registered post to the addressee at the address’s domicile for the time being, shall be presumed, until the contrary is proved, to have been received by the addressee on the tenth day after the date of posting.
The parties must notify each within 30(thirty) days of any change in the domicile citandi et executandi and with this notification must provide the new physical address. The same notification period is also required for a change of the reservations contact details provided as part of this Agreement.
TERMINATION
BREACH
Should the company commit or permit a breach of any material terms or conditions of this Agreement including, but not by way of limitation, a failure by the company to execute its responsibility as a set out in this agreement, or where the company acts or operates in such a way so as to disparage Mapula Lodge, and the company fails to remedy same within seven (7) days after notice has been received by it requiring it to remedy such breach, or to refuse to accept the reservation in question and or to cancel this Agreement with immediate effect and without further obligations to the Company on the other reservations held. Such cancellation shall be without prejudice to any of Mapula Lodge’s other rights under this Agreement or at Law.
FORCE MAJEURE
In the performance of this Agreement by either in whole or in part is prevented or restricted due to acts of nature, Government authority, disaster, strike, acts of terrorism, war, civil disorders in the country of residence of guest/delegates and or in their country of destination any of which make it illegal or impossible to perform in terms of this Agreement , then each party will be excused from such performance to the extent of such prevention or restriction on basis that the agreement which includes all terms and conditions is postponed for a period of 12 months and that any of the deposit and balance of payment will be held over to the postponed date. If for any reason the booking does not materialize following the 12 months all deposit will be forfeited.
APPLICABLE LAW
This Agreement and its interpretation shall be subject to the laws of Republic of Botswana. The Company shall advise guests of the Tobacco Products Act in terms of which guests may only smoke in designated areas.
WARRANTY
The Company warrants that at the time of Making each reservation it will have sufficient funds to cover the amount that will become payable to the lodge in respect of each of the reservations made in terms of this Agreement. The company undertakes to advice at the time of making a reservation, should it be unable to confirm the aforesaid warranty in respect of that reservation.
NON WAIVER OF RIGHTS
No indulgence, extension of time, relaxation of latitude, granted or allowed by Mapula Lodge to the company shall constitute a waiver by or any of its rights and Mapula Lodge shall not be prejudiced or stopped from exercising any of its rights against the company which may have arisen in the past of which may arise in future.
ENTIRE AGREEMENT
This recordable read with the letter of Confirmation, as applicable in respect of each reservation contains the entire agreement between the parties and Mapula Lodge Shall not be bound by any representation, warranties, undertaking, promises or the like (whether or not made by Mapula Lodge, its agents or servant) which are recorded therein. No alterations, variations or cancellation by agreement of amendment to or deletion from the aforesaid agreement shall be of any force or effect unless in writing and signed by or on behalf of the parties.
This agreement may be executed in one or more counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same agreement as at the date of signature of the party last one of the counterparts.